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The Fine Print .....

This portal contains articles, training, and other product information. You can also enter and track your support requests within this site.

Mediaocean collects information about you so that we can respond promptly and effectively to your support requests and so that we can provide you with information that’s relevant to your job role and the products you use. This includes information about the company you work for, how to contact you, your preference settings, and how you use our applications. We recognise and respect your rights with regard to the privacy and confidentiality of your information. Please see our privacy policy for details.

In selecting Zendesk as our partner, we have ensured that Zendesk has put in place robust measures for the confidentiality and security of the personal information within their service, by employing technological, physical and administrative security safeguards such as firewalls and security procedures.

However, Mediaocean is unable to guarantee the security of Zendesk’s system and is not responsible for failures in Zendesk’s security procedures. For that reason, you may prefer to avoid attaching files containing sensitive information (such as personal financial details or commercially sensitive data) to your Zendesk support ticket. Please contact your Mediaocean representative for alternative methods for sending these files securely, if required as part of your support request.